Product recallOPSS
Matalan Candy Cane Pick Christmas Decorations recalled over an injury risk
Product recall for Matalan Candy Cane Pick Christmas Decoration presenting a risk of cuts and injuries.
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Matalan Candy Cane Pick Christmas Decorations
- BarcodeThe long number printed under the barcode.
- 6207664000009
- ModelOn the rating label, base, back or box.
- M207664
- Sold betweenCompare with your receipt or order date.
- 2nd September 2024 to 20th November 2024
What to do now
Matalan Candy Cane Pick Christmas Decorations could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2412-0123). Quoted as issued.
Summary
Product recall for Matalan Candy Cane Pick Christmas Decoration presenting a risk of cuts and injuries.
The risk
The product presents a risk of cuts and injuries, as the candy cane may become loose and expose a sharp metal point.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users by Matalan.
For further information, access the Matalan recall page at the following link: https://www.matalan.co.uk/customer-services/product-recall-notice
If you have any queries, please contact 0333 0044444 or email customercareaceo@matalan.co.uk.
Additional information
PSD case number: 2412-0123
Notified by: Local Authority Trading Standards
Product description
Red and white striped candy cane Christmas decoration.
Open the OPSS notice
Questions
Why has Matalan Candy Cane Pick Christmas Decorations been recalled?
Matalan Candy Cane Pick Christmas Decorations could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode, model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
