Product safety reportOPSS
COUNTERFEIT Dyson Airwrap sold on eBay safety warning over an electric shock risk
Product safety report for COUNTERFEIT Dyson Airwrap presenting a serious risk of electric shock and fire.
Product image from the OPSS safety notice
What to do now
An electrical fault in the design or build of COUNTERFEIT Dyson Airwrap sold on eBay means it could shock the person using it.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2112-0563). Quoted as issued.
Summary
Product safety report for COUNTERFEIT Dyson Airwrap presenting a serious risk of electric shock and fire.
The risk
The product has been identified as presenting a serious risk of electric shock. The product’s internal wiring is inadequate with insufficient creepage and clearance distances. Should the wiring fail, the insufficient creepage and clearance distances may lead to the product becoming live, which if touched by a user can lead to an electric shock. The insufficient creepage and clearance distances also present a risk of fire.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress. The listing has been removed by the online marketplace (eBay).
Advice to consumers
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress. The listing has been removed by the online marketplace (eBay).
Additional information
PSD case number: 2112-0563
Notified by: Local Authority Trading Standards
Product description
Cylindrical navy and copper gold hair styler with twisted, heated end for styling hair in the form of a Dyson Airwrap and supplied with accessories and carry case.
Open the OPSS notice
Questions
Why has COUNTERFEIT Dyson Airwrap sold on eBay been reported?
An electrical fault in the design or build of COUNTERFEIT Dyson Airwrap sold on eBay means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was COUNTERFEIT Dyson Airwrap sold on eBay sold?
The notice names eBay. Products bought elsewhere are covered too if they match the details listed.
