Vehicle recallDVSA
Daimler Actros 963 and eACTROS 983 recalled over a fire risk
As part of our continuous quality monitoring we have identified that in Actros 963 Arocs 964 vehicles with integral rear area and eActros 300/400 with fleece battery (absorbent glass mat) a thermal reaction may occur due to corrosion on the ACE chip (Advanced Connected Energy). Battery data can be evaluated via a Bluetooth interface using the integrated ACE chip. During assembly of the ACE chip at the supplier’s premises it is inserted into the recess provided between the battery terminals poured with resin (liquid plastic) and closed with the battery cover to protect against corrosion in a fully automated and quantity-controlled process. When filling with resin there may have been an insufficient fill level in the niche as well as an ACE chip inserted at an angle. The exposed connection points of the supply lines or the chip itself may corrode due to inadequate sealing. A corroded connection or corroded ACE chip may lead to increased electrical transitional resistance which may trigger a thermal reaction leading to a battery fire. In the worst case flames may spread to surrounding components or the vehicle. There is a risk of fire.
Check your product
Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.
2 identifiers listed for this notice.
Actros 963
- Build datesThe build or first registration date is on the V5C.
- 15/06/2021 – 28/10/2024
- 19/11/2021 – 10/09/2024
- 12/08/2022 – 05/02/2024
- 01/06/2022 – 02/04/2024
- 17/04/2023 – 14/07/2024
- 27/09/2022 – 07/11/2025
- Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
- SRL260522 – AGM-BATT
eACTROS 983
- Build dates
- 15/06/2021 – 28/10/2024
- Manufacturer reference
- SRL260522 – AGM-BATT
What to do now
There is a risk of fire on affected Daimler Actros 963 and eACTROS 983.
- Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN.
- Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
- Make sure the DVLA has your current address, as recall letters go to the registered keeper.
Why it matters. Vehicle fires can start while driving or parked. Some manufacturers advise parking outside until the repair is done.
Repairs and costs
Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty.
If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.
From the official notice
Published by the Driver and Vehicle Standards Agency (R/2026/220). Quoted as issued.
Summary
As part of our continuous quality monitoring we have identified that in Actros 963 Arocs 964 vehicles with integral rear area and eActros 300/400 with fleece battery (absorbent glass mat) a thermal reaction may occur due to corrosion on the ACE chip (Advanced Connected Energy). Battery data can be evaluated via a Bluetooth interface using the integrated ACE chip. During assembly of the ACE chip at the supplier’s premises it is inserted into the recess provided between the battery terminals poured with resin (liquid plastic) and closed with the battery cover to protect against corrosion in a fully automated and quantity-controlled process. When filling with resin there may have been an insufficient fill level in the niche as well as an ACE chip inserted at an angle. The exposed connection points of the supply lines or the chip itself may corrode due to inadequate sealing. A corroded connection or corroded ACE chip may lead to increased electrical transitional resistance which may trigger a thermal reaction leading to a battery fire. In the worst case flames may spread to surrounding components or the vehicle. There is a risk of fire.
Defect
As part of our continuous quality monitoring we have identified that in Actros 963 Arocs 964 vehicles with integral rear area and eActros 300/400 with fleece battery (absorbent glass mat) a thermal reaction may occur due to corrosion on the ACE chip (Advanced Connected Energy). Battery data can be evaluated via a Bluetooth interface using the integrated ACE chip. During assembly of the ACE chip at the supplier’s premises it is inserted into the recess provided between the battery terminals poured with resin (liquid plastic) and closed with the battery cover to protect against corrosion in a fully automated and quantity-controlled process. When filling with resin there may have been an insufficient fill level in the niche as well as an ACE chip inserted at an angle. The exposed connection points of the supply lines or the chip itself may corrode due to inadequate sealing. A corroded connection or corroded ACE chip may lead to increased electrical transitional resistance which may trigger a thermal reaction leading to a battery fire. In the worst case flames may spread to surrounding components or the vehicle. There is a risk of fire.
Remedy
Check printed circuit board in on-board electrical system battery for damage. Replace on-board electrical system battery (after check) if necessary.
Models
Actros 963, eACTROS 983
Open the DVSA notice
Questions
Why are Daimler Actros 963 and eACTROS 983 being recalled?
There is a risk of fire on affected Daimler Actros 963 and eACTROS 983. Vehicle fires can start while driving or parked. Some manufacturers advise parking outside until the repair is done.
How do I know if my vehicle is affected?
Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.
What should I do now?
Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
Will the repair cost anything?
Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty. If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.