Product safety reportOPSS
Diversity Fashion Dolls Snow and Ice safety warning over harmful chemicals
Product Safety Report for Diversity Fashion Dolls Snow and Ice presenting a serious chemical risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Diversity Fashion Dolls Snow and Ice
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- No. 392
- ModelOn the rating label, base, back or box.
- Snow
- Ice Colours
What to do now
The problem with Diversity Fashion Dolls Snow and Ice is chemical: it contains something that should not be there at that level.
- Take it away from children now and stop using it.
- Wash your hands after handling it.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
If someone has been hurt
Look out for
- skin redness, itching or a rash where it touched
Get help urgently
- if a child has chewed or swallowed part of it and is unwell, contact NHS 111 or your GP
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2312-0093). Quoted as issued.
Summary
Product Safety Report for Diversity Fashion Dolls Snow and Ice presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as when tested phthalates were detected in the head and shoe of the doll, the levels of which exceeded the maximum limit by mass of the plasticised material.
Phthalates may harm the health of children, causing possible damage to their reproductive system. Additionally, the product does not comply with the marking requirements of the relevant standard.
The product does not meet the requirements of the REACH Enforcement Regulations 2008 or the Toys (Safety) Regulations 2011.
Action taken
The product has been withdrawn from the market and destroyed.
Advice to consumers
The product has been withdrawn from the market and destroyed.
Additional information
PSD case number: 2312-0093
Notified by: Local Authority Trading Standards
Product description
Two plastic dolls in a cardboard box with cellophane front. Box art covered in images from Disney’s ‘Frozen’ franchise.
Open the OPSS notice
Questions
Why has Diversity Fashion Dolls Snow and Ice been reported?
The problem with Diversity Fashion Dolls Snow and Ice is chemical: it contains something that should not be there at that level. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
How do I know if my product is affected?
Compare the batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Take it away from children now and stop using it. Wash your hands after handling it.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
