Product recallOPSS
Electra E-Bikes recalled over an injury risk
Product Recall for Electra E-Bikes presenting a risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Electra E-Bikes
- ModelOn the rating label, base, back or box.
- MY21-MY22 Navigator Go!
- MY21-MY22 Ace of Spades Go!
- MY18 Ace of Spades Go!
What to do now
The risk with Electra E-Bikes is physical injury.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Follow the corrective action in the notice: a refund, repair or replacement from Electra.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2601-0423). Quoted as issued.
Summary
Product Recall for Electra E-Bikes presenting a risk of injuries.
The risk
The product presents a risk of injuries as the bolts holding the fender to the rear wheel of the bike do not have a threadlocker. This may cause the rear fender bolts to loosen over time and fall from the bike. Without these bolts, the fender may rotate under the rear wheel, and the user may lose control of the bicycle.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The product has been recalled from end users by Trek.
Advice to consumers
The products have been recalled from end users by Trek.
To find out whether your product is affected, please contact your local Trek or Electra retailer. Affected users will be invited to book a service appointment to have replacement rear mudguard bolts and threadlockers fitted.
For more information, please access: Recalls - Electra Bikes (GB)
Additional information
PSD notification number: 2601-0423
Notified by: Local Authority Trading Standards
Product description
Pedal-assisted electric bicycles.
Open the OPSS notice
Questions
Why has Electra E-Bikes been recalled?
The risk with Electra E-Bikes is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
