Product recallOPSS
ELPINE Plug-In Heater recalled over an electric shock risk
Product Recall for ELPINE Plug-In Heater presenting a serious risk of electric shock.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
ELPINE Plug-In Heater
- BarcodeThe long number printed under the barcode.
- 5038673314921
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 31492N
What to do now
An electrical fault in the design or build of ELPINE Plug-In Heater means it could shock the person using it.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Contact Elpine or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2405-0115). Quoted as issued.
Summary
Product Recall for ELPINE Plug-In Heater presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock as the heating element could be accessed with minimal force. The plug face also did not meet the dimensional requirements of the relevant standard, exposing users to an electric shock hazard when unplugging, or plugging in, the plug from the socket.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Owners should stop using the product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD case number: 2405-0115
Notified by: Local Authority Trading Standards
Product description
Small circular black room heater with remote control.
Open the OPSS notice
Questions
Why has ELPINE Plug-In Heater been recalled?
An electrical fault in the design or build of ELPINE Plug-In Heater means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
