Product safety reportOPSS
Yoto Player 2nd Generation safety warning over an electric shock risk
Product Safety Report for Yoto Player 2nd Generation presenting a risk of electric shock.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
4 identifiers listed for this notice.
Yoto Player 2nd Generation
- BarcodeThe long number printed under the barcode.
- 5060744162025
- ModelOn the rating label, base, back or box.
- 2nd Generation
- Serial numberOn the rating label or a sticker on the product.
- ISE6102GQ (embedded in QR code
- printed below QR code)
What to do now
The hazard with Yoto Player 2nd Generation is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2411-0070). Quoted as issued.
Summary
Product Safety Report for Yoto Player 2nd Generation presenting a risk of electric shock.
The risk
The product presents a risk of electric shock as it has been identified that there is a manufacturing defect involving the UK plug adaptor. In some cases, this could cause the UK plug adaptor to break when the user attempts to remove the plug from the socket, leaving live pins exposed. If the user were to touch these live parts, they could receive an electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Action taken
Yoto have initiated a corrective action programme to provide replacement adaptors to owners.
Advice to consumers
Affected consumers should cease use of the UK plug adapter and access the Yoto product safety page to order a replacement Type G pin adapter: https://uk.yotoplay.com/repair/replacementpin
For further details, and details on how to find out if your adapter is affected, please access the Yoto FAQ’s here: https://support.yotoplay.com/en-US/uk-plug-adaptor-for-2nd-generation-yoto-player-925793
Once you have received a replacement UK plug adaptor, the original should not be used again. Instead, original pin attachments can be disposed of as waste electrical equipment (WEEE) at your local Household Waste Recycling Centre or electrical retailer.
For further information on the disposal of household waste, please access the following Gov.uk webpage: https://www.gov.uk/dispose-household-waste
Additional information
PSD notification: 2411-0070
Notified by: Local Authority Trading Standards
Product description
A white UK plug adapter sold with the Yoto 2nd Generation player manufactured and sold between 2021 and 2023.
Open the OPSS notice
Questions
Why has Yoto Player 2nd Generation been reported?
The hazard with Yoto Player 2nd Generation is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode, model and serial number on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
