Product recallOPSS
Erborian Centella Cream 50ml and 20ml recalled over microbial contamination
Product Recall for Erborian Centella Cream 50ml and 20ml presenting a microbiological risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
6 identifiers listed for this notice.
Erborian Centella Cream 50ml and 20ml
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- KM06343
- KM07343 (20ml)
- KM05363
- KM06363 (50ml)
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 6AA20068 (20ml)
- 6AA20067 (50ml)
What to do now
Erborian Centella Cream 50ml and 20ml has been found to contain bacteria or other microbes.
- Do not use any more of it.
- Keep it away from cuts, eyes and anyone who is unwell.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Contaminated cosmetics and household products can cause skin, eye and other infections, especially in people with weakened immune systems or broken skin.
If someone has been hurt
Look out for
- redness, swelling or soreness where it was used
- eye irritation
Get help urgently
- signs of infection with a high temperature — speak to your GP or NHS 111
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2508-0008). Quoted as issued.
Summary
Product Recall for Erborian Centella Cream 50ml and 20ml presenting a microbiological risk.
The risk
The product batches have been recalled due to the presence of candida parapsilosis, micrococcus luteus and microbacterium oxydans bacteria. These bacteria pose a microbiological risk to consumers, particularly if they are immunocompromised.
The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Action taken
The product has been recalled from end users and withdrawn from the market.
Advice to consumers
The product has been recalled from end users and withdrawn from the market.
Consumers are advised to cease use of the product immediately and contact ukcustomerservices@erborian.com for further information.
Additional information
PSD notification number: 2508-0008
Notified by: Office for Product Safety and Standards
Product description
Face cream in grey tube.
Open the OPSS notice
Questions
Why has Erborian Centella Cream 50ml and 20ml been recalled?
Erborian Centella Cream 50ml and 20ml has been found to contain bacteria or other microbes. Contaminated cosmetics and household products can cause skin, eye and other infections, especially in people with weakened immune systems or broken skin.
How do I know if my product is affected?
Compare the batch code and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Do not use any more of it. Keep it away from cuts, eyes and anyone who is unwell.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
