Product recallOPSS
Fluke Test Lead - Model 3PHVL-17XX recalled over an electric shock risk
Product Recall for Fluke Test Lead - Model 3PHVL-17XX presenting a high risk of electric shock.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Fluke Test Lead - Model 3PHVL-17XX
- ModelOn the rating label, base, back or box.
- 3PHVL-17XX
What to do now
The hazard with Fluke Test Lead - Model 3PHVL-17XX is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Follow the corrective action in the notice: a refund, repair or replacement from Fluke.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2306-0108). Quoted as issued.
Summary
Product Recall for Fluke Test Lead - Model 3PHVL-17XX presenting a high risk of electric shock.
The risk
The black moulded plastic insulators covering the neutral banana jack terminals of the affected cables are brittle and may crack during the factory assembly process or through stresses expected from normal operation/reasonable use.
During installation/removal of the black N-terminal conductor from an electrical installation the presence of a crack in the insulation may allow direct contact to the conductor or a voltage transient to arc to the user potentially leading to electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users by Fluke.
Advice to consumers
Fluke has stopped shipping the affected cables and has informed distributors to stop selling the products with the affected cables and to return any units in their stock to Fluke for replacements.
End users/customers have been contacted regarding the potential safety risk with instructions to stop using the cables register for a free replacement of the cables.
The recall notice has been sent to the UK distributors / customers and the link to the specific UK website is the following: https://www.fluke.com/en-gb/support/safety-notices/17xx-quadcable-recall
Additional information
PSD case number: 2306-0108
Notified by: Health and Safety Executive Product Safety and Market Surveillance Unit
Open the OPSS notice
Questions
Why has Fluke Test Lead - Model 3PHVL-17XX been recalled?
The hazard with Fluke Test Lead - Model 3PHVL-17XX is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
