Product recallOPSS
Black, Red and Grey Electric Scooter with Charger recalled over an electric shock risk
Product Recall for Black, Red and Grey Electric Scooter with Charger presenting a risk of electric shock.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Black, Red and Grey Electric Scooter with Charger
- BarcodeThe long number printed under the barcode.
- 8858778202
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 61904
- ModelOn the rating label, base, back or box.
- DX-420150
What to do now
The hazard with Black, Red and Grey Electric Scooter with Charger is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Follow the corrective action in the notice: a refund, repair or replacement from Guangdong, China.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2211-0009). Quoted as issued.
Summary
Product Recall for Black, Red and Grey Electric Scooter with Charger presenting a risk of electric shock.
The risk
The product has been recalled as it presents a risks of electric shock, fire, explosion and injuries due to the poor quality charger and poor external build quality on the scooter. The external build quality requires improvement as a cable coming from the handlebar is not “tucked away” and could pose a loss of control hazard as the brake and control cables stick out from the handlebars. If the user were to lose control of the scooter due to this, it could result in injuries. Furthermore, the transformer used in the charger was of a poor build quality because the separation between the primary and secondary windings did not meet the minimum requirements of the standard, which could result in fire/explosion/electric shock whilst charging a battery under fault conditions. The plug, fuse, and cable used on the charger were all considered to be counterfeit. When tested, the plug face was found to fit a BS 1363 plug gauge however, the distance from the edge of the live and neutral pins to the edge of the plug was under the required 9.5mm, posing a potential electric shock hazard when the user inserts or removes the plug from the socket. There was no ballast present in the fuse as required by the standard and the cable is not considered to be approved as no licence number could be located on the database. The product was also missing some of the required documentation, markings and safety warnings.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
Recall of the product from end users. Withdrawal of the product from the market.
Advice to consumers
The product has been recalled from end users and withdrawn from the market.
Additional information
PSD case number: 2211-0009
Notified by: Local Authority Trading Standards
Product description
A black e scooter with grey hand grips and red brake cable. Packaged in a brown cardboard box.
Open the OPSS notice
Questions
Why has Black, Red and Grey Electric Scooter with Charger been recalled?
The hazard with Black, Red and Grey Electric Scooter with Charger is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode, batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
