Product safety reportOPSS
Travel Clothes Steamer safety warning over an electric shock risk
Product Safety Report for Travel Clothes Steamer presenting a serious risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Travel Clothes Steamer
- BarcodeThe long number printed under the barcode.
- 830809001096
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 298992347474
What to do now
Travel Clothes Steamer could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2303-0110). Quoted as issued.
Summary
Product Safety Report for Travel Clothes Steamer presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock as it was found to have a counterfeit plug and fuse. The live pin on the plug measured only 17 millimetres, below the required length of 17.2mm to 18.2mm and there was no approval certificate for the plug. The end cap on the fuse could be removed by hand and did not contain and ballast. There was also no approval certificate for the fuse. The external build quality was found to be poor as live parts could be accessed by hand and when the product was bent, the rear cover came off. The internal build quality also required improvement and featured poor quality soldering with connections made using crimped connectors that could be removed by hand. Some of the required documentation and markings were also missing.
The product does not comply with the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets (Safety) Regulations 1994.
Action taken
Destruction of the product.
Advice to consumers
Destruction of the product.
Additional information
PSD case number: 2303-0110
Notified by: Local Authority Trading Standards
Product description
A green and white travel clothes steamer device packaged in a blue cardboard box.
Open the OPSS notice
Questions
Why has Travel Clothes Steamer been reported?
Travel Clothes Steamer could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode and batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
