Product safety reportOPSS
HB Tower 5 Step Ladder with Handrails sold on Amazon safety warning over an injury risk
Product Safety Report for HB Tower 5 Step Ladder with Handrails presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
HB Tower 5 Step Ladder with Handrails sold on Amazon
- ModelOn the rating label, base, back or box.
- KSL 105/ZL1405
- Item or listing codeOn the box, the label, or the order page where you bought it.
- SL-5STEP-WH
What to do now
HB Tower 5 Step Ladder with Handrails sold on Amazon could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2507-0127). Quoted as issued.
Summary
Product Safety Report for HB Tower 5 Step Ladder with Handrails presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as it exceeds the maximum platform height specified in BS EN 14183:2003. This means that the ladder may be unstable when in use, which could cause the user to fall and receive injuries. Improvements are also required to product labelling and instructions.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD notification number: 2507-0127
Notified by: Local Authority Trading Standards
Product description
A black and white 5-step ladder with handrails.
Open the OPSS notice
Questions
Why has HB Tower 5 Step Ladder with Handrails sold on Amazon been reported?
HB Tower 5 Step Ladder with Handrails sold on Amazon could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was HB Tower 5 Step Ladder with Handrails sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
