Batch BeaconUK recalls and safety alerts

Product safety reportOPSS

HBTower 2.6M Telescopic Ladder safety warning over an injury risk

Cuts and injuriesSerious risk

Product Safety Report for HBTower 2.6M Telescopic Ladder presenting a serious risk of injuries.

Check your product

Only products that match these details are covered. Have your pack in front of you.

3 identifiers listed for this notice.

  • HBTower 2.6M Telescopic Ladder

    BarcodeThe long number printed under the barcode.
    • 921259522424
    ModelOn the rating label, base, back or box.
    • ZL0109
    Item or listing codeOn the box, the label, or the order page where you bought it.
    • EUAZKUHR-ZL01260008

What to do now

HBTower 2.6M Telescopic Ladder has been reported because it could hurt the person using it.

  1. Put it out of use now.
  2. Check whether the notice offers a repair or replacement part before you discard it.
  3. The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
  4. Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.

Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.

Getting your money back

Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.

Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.

From the official notice

Published by the Office for Product Safety and Standards (2603-0165). Quoted as issued.

Summary

Product Safety Report for HBTower 2.6M Telescopic Ladder presenting a serious risk of injuries.

The risk

The product presents a serious risk of injuries as it cannot not hold the claimed weight without collapsing. If the ladder were to collapse during use, the user could fall from a height receiving serious injuries. The base width and rung clearances also do not meet minimum dimensional requirements. Improvements are also required to product marking and labelling.

The product does not meet the requirements of the General Product Safety Regulations 2005.

Action taken

The import has been rejected at the border.

Advice to consumers

The import has been rejected at the border.

Additional information

PSD notification number: 2603-0165

Notified by: Local Authority Trading Standards

Product description

A 2.6M telescopic folding ladder.

Open the OPSS notice

Questions

Why has HBTower 2.6M Telescopic Ladder been reported?

HBTower 2.6M Telescopic Ladder has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.

How do I know if my product is affected?

Compare the barcode, model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.

What should I do now?

Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.

Can I get a refund or a repair?

Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.

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