Product safety reportOPSS
Homidec 10-Step Telescopic Ladder safety warning over an injury risk
Product Safety Report for Homidec 10-Step Telescopic Ladder presenting a serious risk of injuries.
What to do now
Homidec 10-Step Telescopic Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2305-0039). Quoted as issued.
Summary
Product Safety Report for Homidec 10-Step Telescopic Ladder presenting a serious risk of injuries.
The risk
The ladder presents a serious risk of injuries as it allows different distances between rungs in position of use. Rung sections can be stored in any position leading to inconsistent spacing and by design there is no feature to prevent crushing of fingers. The sample failed the strength and deflection tests, and demonstrated to not be adequate for the 150kg load rating on the packaging.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border. The listing has been removed by the online marketplaces (Amazon and eBay).
Advice to consumers
The import has been rejected at the border and destroyed.
The listing has been removed by the online marketplaces (Amazon and eBay).
Additional information
PSD case number: 2305-0039
Notified by: Local Authority Trading Standards
Product description
10-step telescopic ladder.
Open the OPSS notice
Questions
Why has Homidec 10-Step Telescopic Ladder been reported?
Homidec 10-Step Telescopic Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was Homidec 10-Step Telescopic Ladder sold?
The notice names Amazon, eBay. Products bought elsewhere are covered too if they match the details listed.
