Product recallOPSS
Empower Power XL Self-Cleaning Juicer recalled over an injury risk
Product Recall for Empower Power XL Self-Cleaning Juicer presenting a risk of cuts.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Empower Power XL Self-Cleaning Juicer
- ModelOn the rating label, base, back or box.
- SHL96
- SHL90-C
What to do now
Empower Power XL Self-Cleaning Juicer could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2311-0248). Quoted as issued.
Summary
Product Recall for Empower Power XL Self-Cleaning Juicer presenting a risk of cuts.
The risk
The product has a metal mesh filter, which could fail and break through the plastic, resulting in the risk of cuts to the user.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
The products have been recalled from end users.
Consumers in possession of the affected models should stop using the product immediately contact 0344 800 0631 to arrange a return and refund.
Additional information
PSD notification: 2311-0248
Notified by: Local Authority Trading Standards
Product description
Silver electrical juicer with power supply.
Open the OPSS notice
Questions
Why has Empower Power XL Self-Cleaning Juicer been recalled?
Empower Power XL Self-Cleaning Juicer could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
