Product recallOPSS
WARN(R) Handheld Wireless/Corded Remote Control for VR EVO Winches recalled over an injury risk
Product recall for WARN(R) Handheld Wireless/Corded Remote Control for VR EVO Winches presenting a risk of injuries.
Check your product
Only products that match these details are covered. Have your pack in front of you.
WARN(R) Handheld Wireless/Corded Remote Control for VR EVO Winches
- Sold betweenCompare with your receipt or order date.
- The recall affects serial numbers range from 03062019xxxx-29112022xxxx (03 June 2019 – 29 November 2022). Serial numbers are located on the back side of the winch drum support.
What to do now
The risk with WARN(R) Handheld Wireless/Corded Remote Control for VR EVO Winches is physical injury.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Follow the corrective action in the notice: a refund, repair or replacement from WARN(R).
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2302-0100). Quoted as issued.
Summary
Product recall for WARN(R) Handheld Wireless/Corded Remote Control for VR EVO Winches presenting a risk of injuries.
The risk
A small number of remotes exposed to water and/or corrosion on specific locations on the circuit board may cause the winch to start operating when not intended, or to not turn off when the switch button is released, posing an injury hazard.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The remote control has been recalled from end users. The winch is not affected by the recall.
Advice to consumers
Consumers have been contacted by WARN® directly and have been instructed to immediately:
Inspect the remote for any internal corrosion or signs of water ingress.
Open the remote by removing the 3 screws and remove the batteries. Removing the batteries disables the wireless function of the remote.
If corrosion is identified, contact WARN® to arrange a replacement remote.
Further information can be accessed on the WARN® website at: https://international.warn.com/vr-evo-remote-info .
Additional information
PSD case number: 2302-0100
Notified by: Local Authority Trading Standards
Product description
The affected remote switch face configurations have all black components on the remote switch face.
Open the OPSS notice
Questions
Why has WARN(R) Handheld Wireless/Corded Remote Control for VR EVO Winches been recalled?
The risk with WARN(R) Handheld Wireless/Corded Remote Control for VR EVO Winches is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
