Product recallOPSS
JLP Compact Stroller recalled over an injury risk
Product recall for JLP Compact Stroller sold by John Lewis presenting a risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
JLP Compact Stroller
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 31400601
- 31400602
- Sold betweenCompare with your receipt or order date.
- 01 April 2021 to 20 March 2023
What to do now
JLP Compact Stroller could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2306-0094). Quoted as issued.
Summary
Product recall for JLP Compact Stroller sold by John Lewis presenting a risk of injuries.
The risk
The plastic casement at the side of the handle can partially detach from the frame, which could cause the handle to fail. If the handle fails, the product will fold in on itself because it is no longer structurally supported, which presents a risk of injury to the user.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
Withdrawal of the product from the market. Recall of the product from end users.
Advice to consumers
The product has been withdrawn from the market and recalled from end users. For further information, please access the John Lewis recall site at the following link: https://www.johnlewis.com/customer-services/shopping-with-us/product-recalls
Additional information
PSD case number: 2306-0094
Notified by: Local Authority Trading Standards
Product description
A black four wheeled stroller.
Open the OPSS notice
Questions
Why has JLP Compact Stroller been recalled?
JLP Compact Stroller could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the item or listing code and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was JLP Compact Stroller sold?
The notice names John Lewis. Products bought elsewhere are covered too if they match the details listed.
