Product safety reportOPSS
John Lewis & Partners 2-Seater and 3-Seater Slider Sofas safety warning over a fire risk
Product Safety Report for John Lewis & Partners 2-Seater and 3-Seater Slider Sofas presenting a risk of fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
8 identifiers listed for this notice.
John Lewis & Partners 2-Seater and 3-Seater Slider Sofas
- ModelOn the rating label, base, back or box.
- Natural Chenille
- Navy Chenille
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 87023201
- 87023202
- 87021703
- 87021702
- 87021701
- 87021704
- Sold betweenCompare with your receipt or order date.
- 05/08/2025 - 30/10/2025
What to do now
John Lewis & Partners 2-Seater and 3-Seater Slider Sofas could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2511-0089). Quoted as issued.
Summary
Product Safety Report for John Lewis & Partners 2-Seater and 3-Seater Slider Sofas presenting a risk of fire.
The risk
The product presents a risk of fire as there is a faulty button on the recliner mechanism. This means there is a risk of the circuit board overheating and malfunctioning, causing the recliner to stop working.
This product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Only products with the product codes and sales period as listed below are subject to the modification programme, and affected consumers have been contacted by John Lewis.
Advice to consumers
Only products with the product codes and sales period as listed above are subject to the modification programme, and affected consumers have been contacted by John Lewis. They have advised that consumers unplug the product, stop using the recline/charging functions and contact the John Lewis & Partners Aftersales Team to arrange a visit and repair via 03456 049 049.
Additional information
PSD notification number: 2511-0089
Notified by: Local Authority Trading Standards
Product description
2- and 3-seater chenille slider sofas.
Open the OPSS notice
Questions
Why has John Lewis & Partners 2-Seater and 3-Seater Slider Sofas been reported?
John Lewis & Partners 2-Seater and 3-Seater Slider Sofas could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model, item or listing code and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was John Lewis & Partners 2-Seater and 3-Seater Slider Sofas sold?
The notice names John Lewis. Products bought elsewhere are covered too if they match the details listed.
