Product recallOPSS
Quality Street Sweet Glass Baubles recalled over an injury risk
Product Recall for Quality Street Sweet Glass Baubles presenting a risk of cuts.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
6 identifiers listed for this notice.
Quality Street Sweet Glass Baubles
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 76640881
- 76640856
- 76640883
- 76640880
- 76640822
- 76640882
- Sold betweenCompare with your receipt or order date.
- 1st September 2023 to 17th October 2024
What to do now
The risk with Quality Street Sweet Glass Baubles is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Follow the corrective action in the notice: a refund, repair or replacement from John Lewis & Partners.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2410-0168). Quoted as issued.
Summary
Product Recall for Quality Street Sweet Glass Baubles presenting a risk of cuts.
The risk
The products present a risk of cuts or injuries as they may be mistaken with real chocolates. If the glass baubles are bitten or swallowed the user could receive lacerations to the mouth or hands.
The products do not meet the requirements of the Food Imitations (Safety) Regulations 1989 or the General Product Safety Regulations 2005.
Action taken
The products have been recalled from end users.
Advice to consumers
The products have been recalled from end users.
Consumers are advised to stop using the product immediately and return the item to a John Lewis & Partners store for a full refund. For further assistance please contact the John Lewis customer service team on 03456 049 049 (09.00-17.00 Monday to Friday).
Further information can be found on the John Lewis recall page at: https://www.johnlewis.com/customer-services/shopping-with-us/product-recalls
Additional information
PSD number: 2410-0168
Notified by: Local Authority Trading Standards
Product description
Various colours of glass baubles in Fudge, Coffee Crème, The Purple One®, The Green Triangle, Caramel Swirl and Strawberry Delight designs.
Open the OPSS notice
Questions
Why has Quality Street Sweet Glass Baubles been recalled?
The risk with Quality Street Sweet Glass Baubles is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the item or listing code and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Quality Street Sweet Glass Baubles sold?
The notice names John Lewis. Products bought elsewhere are covered too if they match the details listed.
