Product recallOPSS
John Lewis & Partners Doorstops & Draught Excluders recalled over harmful chemicals
Product Recall for John Lewis & Partners Doorstops & Draught Excluders presenting a risk to health.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Range of doorstops and excluders. For a full list of product names and identifiers, please see below.
- Sold betweenCompare with your receipt or order date.
- 31st January 2021 to 11th June 2026
John Lewis & Partners Doorstops & Draught Excluders (2)
- Barcode
- 57090429
What to do now
The problem with John Lewis & Partners Doorstops & Draught Excluders is chemical: it contains something that should not be there at that level.
- Stop using it, and take it off children straight away.
- Wash your hands and any skin that has been in contact with it.
- Contact John Lewis & Partners or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
If someone has been hurt
Look out for
- skin redness, itching or a rash where it touched
Get help urgently
- if a child has chewed or swallowed part of it and is unwell, contact NHS 111 or your GP
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2607-0052). Quoted as issued.
Summary
Product Recall for John Lewis & Partners Doorstops & Draught Excluders presenting a risk to health.
The risk
The products present a risk to health as the marble chips sealed within the doorstops and excluders may be contaminated with a small quantity of asbestos. Asbestos is a banned substance because it poses a risk to health even at low levels of exposure.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The products have been recalled from end users by John Lewis and Partners.
Advice to consumers
The products have been recalled from end users by John Lewis and Partners. We recommend owners stop using the products immediately and keep them out of reach of children. Follow the below instructions for details on disposal and return of the products.
For further information, please access: Product Recalls - John Lewis & Partners or contact John Lewis on 03456 049 049.
Disposal instructions:
Stop using the product immediately.
If the product is undamaged, place in a heavy-duty plastic bag, double tape it securely, label it clearly and store in a secure location out of the reach of children.
If the product is damaged and the filling is accessible, clean-up sites where the product was used using wet cloths to avoid generating dust. Wear gloves and a mask. Double bag the filling and product gloves, mask and cloths.
Keep children and other people away from areas where the filling has been spilled until the area has been cleaned.
Return the product to your nearest John Lewis store for a full refund. You do not need to provide the receipt.
If you are unable to return the product to your nearest John Lewis store, follow the steps above and contact your local authority / access their website for guidance on safe disposal of asbestos in your area.
For further information, please contact John Lewis or visit the GOV.UK page on asbestos in consumer products .
Additional information
PSD notification number: 2607-0052
Product description
Range of doorstops and excluders. For a full list of product names and identifiers, please see below.
Open the OPSS notice
Questions
Why has John Lewis & Partners Doorstops & Draught Excluders been recalled?
The problem with John Lewis & Partners Doorstops & Draught Excluders is chemical: it contains something that should not be there at that level. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
How do I know if my product is affected?
Compare the barcode and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it, and take it off children straight away. Wash your hands and any skin that has been in contact with it.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was John Lewis & Partners Doorstops & Draught Excluders sold?
The notice names John Lewis. Products bought elsewhere are covered too if they match the details listed.
