Product recallOPSS
John Lewis & Partners Carnival Floor Cushion recalled over a fire risk
Product Recall for John Lewis & Partners Carnival Floor Cushion presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
John Lewis & Partners Carnival Floor Cushion
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 41370320
- Sold betweenCompare with your receipt or order date.
- 4th July 2023 to 14th February 2025
What to do now
John Lewis & Partners Carnival Floor Cushion has been flagged because it could start a fire in the home.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Contact John Lewis & Partners or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2507-0004). Quoted as issued.
Summary
Product Recall for John Lewis & Partners Carnival Floor Cushion presenting a risk of fire.
The risk
The product presents a risk of fire as it does not meet fire safety requirements. This means there is a potential risk of a fire if the product is exposed to an ignition source.
The product does not meet the requirements of the Furniture and Furnishings (Fire) (Safety) Regulations 1988.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
If you have purchased this item, you should stop using it immediately and return it to your nearest John Lewis store for a full refund or exchange. If you have any questions, please contact the John Lewis customer services team on 03456 049 049.
For further information, please access the John Lewis recall site here: https://www.johnlewis.com/customer-services/shopping-with-us/product-recalls.
Additional information
PSD notification number: 2507-0004
Notified by: Local Authority Trading Standards
Product description
A multicoloured floor cushion with carry handle.
Open the OPSS notice
Questions
Why has John Lewis & Partners Carnival Floor Cushion been recalled?
John Lewis & Partners Carnival Floor Cushion has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the item or listing code and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was John Lewis & Partners Carnival Floor Cushion sold?
The notice names John Lewis. Products bought elsewhere are covered too if they match the details listed.
