Product recallOPSS
KTL Squishy Stretchy Capybara recalled over harmful chemicals
Product Recall for KTL Squishy Stretchy Capybara toy presenting a risk to health.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
KTL Squishy Stretchy Capybara
- BarcodeThe long number printed under the barcode.
- 5063389048907
- Item or listing codeOn the box, the label, or the order page where you bought it.
- TY3634
What to do now
Tests have found a harmful substance in KTL Squishy Stretchy Capybara above the legal limit.
- Take it away from children now and stop using it.
- Wash your hands after handling it.
- Follow the corrective action in the notice: a refund, repair or replacement from KTL (formerly Kandy Toys).
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
If someone has been hurt
Look out for
- skin redness, itching or a rash where it touched
Get help urgently
- if a child has chewed or swallowed part of it and is unwell, contact NHS 111 or your GP
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2603-0186). Quoted as issued.
Summary
Product Recall for KTL Squishy Stretchy Capybara toy presenting a risk to health.
The risk
The product presents a risk to health as the sand-like material inside the toy may be contaminated with a small quantity of asbestos. Asbestos is a banned substance because it poses a risk to health even at low levels of exposure.
The product does not meet the requirements of the Toys (Safety) Regulations 2011.
Action taken
The products have been recalled from end users by the manufacturer, KTL (formerly Kandy Toys).
Advice to consumers
The product has been recalled from end users by KTL (Kandy Toys).
Additional distributors may be added to this list, and further instructions provided, as recalls are launched.
We recommend owners stop using this product immediately and keep it out of the reach of children. Follow the below instructions for details on disposal and return of the product.
For further information, access the KTL website at: https://kandytoys.co.uk/recall-information or call customer service on 01395 234600.
Disposal instructions:
Stop using the product immediately.
If the sand is still in its packaging, place in a heavy-duty plastic bag, double tape it securely, label it clearly and store in a secure location out of the reach of children.
If the sand has been used, clean up sites where the product was used using wet cloths to avoid generating dust. Wear gloves and a mask. Double bag the sand, gloves, mask and cloths.
Keep children and other people away from areas where the sand has been used until the area has been cleaned.
Return the product to store where specified by the retailer for a full refund.
If you are unable to return the product to the retailer, follow the steps above and contact your local authority / access their website for guidance on safe disposal of asbestos in your area.
For further information, please contact the retailer or visit the OPSS page on asbestos in consumer products .
Product description
Stretchy Capybara toys filled with sand-like material.
Open the OPSS notice
Questions
Why has KTL Squishy Stretchy Capybara been recalled?
Tests have found a harmful substance in KTL Squishy Stretchy Capybara above the legal limit. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
How do I know if my product is affected?
Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Take it away from children now and stop using it. Wash your hands after handling it.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
