Product safety reportOPSS
Lovely Doll safety warning over harmful chemicals
Product Safety Report for Lovely Doll presenting a serious chemical and choking risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Lovely Doll
- ModelOn the rating label, base, back or box.
- 663-6A
What to do now
The problem with Lovely Doll is chemical: it contains something that should not be there at that level.
- Stop using it, and take it off children straight away.
- Wash your hands and any skin that has been in contact with it.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
If someone has been hurt
Look out for
- skin redness, itching or a rash where it touched
Get help urgently
- if a child has chewed or swallowed part of it and is unwell, contact NHS 111 or your GP
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2310-0160). Quoted as issued.
Summary
Product Safety Report for Lovely Doll presenting a serious chemical and choking risk.
The risk
The battery compartment of the products is not secured by a screw, allowing easy access to the compartment and button cell batteries. The batteries may be placed in the mouth and swallowed, presenting a choking hazard for young children, and causing damage to the gastrointestinal tract due to a chemical burn.
The product does not meet the requirements of the Toys (Safety) Regulations 2011.
Action taken
The import has been rejected and destroyed at the border.
Advice to consumers
The import has been rejected and destroyed at the border.
Additional information
PSD case number: 2310-0160
Notified by: Local Authority Trading Standards
Product description
A clothed plastic doll, containing a removable voice box, powered by button cell batteries
Open the OPSS notice
Questions
Why has Lovely Doll been reported?
The problem with Lovely Doll is chemical: it contains something that should not be there at that level. Limits on substances such as lead, cadmium, phthalates and formaldehyde exist because of their effects on health over time. Children are more exposed because they chew and handle products.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it, and take it off children straight away. Wash your hands and any skin that has been in contact with it.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
