Allergy alertFSA
Free From Gluten Choco Crackles recalled over undeclared hazelnut, milk and oats (gluten-free)
Morrisons is recalling Morrisons Free From Gluten Choco Crackles because it contains hazelnuts (nuts), milk, and gluten-free oats which are not mentioned on the label. This means the product is a possible health risk for anyone with an allergy to hazelnuts (nuts), an allergy or intolerance to milk or milk constituents, and/or an allergy to oats (that are gluten free).
Point-of-sale notice published with the recall
Check your product
Only products that match these details are covered. Have your pack in front of you.
Free From Gluten Choco Crackles 300g
- Best beforeOn the lid, base or back of the pack.
- 18 September 2024
What to do now
Free From Gluten Choco Crackles contains hazelnut, milk and oats (gluten-free), but this is not shown correctly on the label. That makes it a possible health risk for anyone who is allergic to or intolerant of hazelnut, milk and oats (gluten-free).
- Anyone who avoids hazelnut, milk and oats (gluten-free) should not eat this product.
- Tell anyone else in the household, school bag or lunchbox chain who might reach for it.
- You can return it to Morrisons for your money back.
- Check other packs at home against the details below — the recall only covers the packs listed.
Why it matters. Tree nuts include almonds, hazelnuts, walnuts, cashews, pecans, pistachios, Brazil nuts and macadamias. People allergic to one type often avoid them all.
Symptoms and when to get help
Look out for
- an itchy, tingling mouth
- a raised itchy rash (hives)
- swelling of the lips, face or eyes
- stomach pain or being sick
Get help urgently
- swelling of the tongue or throat, difficulty breathing or swallowing, wheezing, feeling faint, or collapse — use an adrenaline auto-injector if you have one and call 999, saying it is anaphylaxis
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Recalled food can be returned to the shop it came from for a full refund. Supermarkets and most independent shops do this without a receipt, because the recall applies to the product, not to your purchase.
If you bought it online or on a delivery, contact the retailer through your account or customer services and tell them the product is under an FSA recall.
From the official notice
Published by the Food Standards Agency (FSA-AA-55-2023). Quoted as issued.
Summary
Morrisons is recalling Morrisons Free From Gluten Choco Crackles because it contains hazelnuts (nuts), milk, and gluten-free oats which are not mentioned on the label. This means the product is a possible health risk for anyone with an allergy to hazelnuts (nuts), an allergy or intolerance to milk or milk constituents, and/or an allergy to oats (that are gluten free).
The risk
Hazelnuts (nuts), milk, oats (that are gluten free)
This product contains hazelnuts (nuts), milk, and oats (that are gluten free) making it a possible health risk for anyone with an allergy to hazelnuts (nuts), an allergy or intolerance to milk or milk constituents, and/or an allergy to oats (that are gluten free).
Action taken
Morrisons is recalling the above product from customers and has contacted the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a point-of-sale notice to its customers. These notices explain to customers why the product is/products are being recalled and tell them what to do if they have bought the product. Please see the attached notice.
Advice to consumers
If you have bought the above product and have an allergy to hazelnuts (nuts), an allergy or intolerance to milk or milk constituents, and/or an allergy to oats (that are gluten free), do not eat it. Instead return it to the store from where it was bought for a full refund.
Open the FSA notice
Questions
Why has Free From Gluten Choco Crackles been recalled?
Free From Gluten Choco Crackles contains hazelnut, milk and oats (gluten-free), but this is not shown correctly on the label. That makes it a possible health risk for anyone who is allergic to or intolerant of hazelnut, milk and oats (gluten-free). Tree nuts include almonds, hazelnuts, walnuts, cashews, pecans, pistachios, Brazil nuts and macadamias. People allergic to one type often avoid them all.
How do I know if my product is affected?
Compare the best before on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Anyone who avoids hazelnut, milk and oats (gluten-free) should not eat this product. Tell anyone else in the household, school bag or lunchbox chain who might reach for it.
Can I get a refund?
Recalled food can be returned to the shop it came from for a full refund. Supermarkets and most independent shops do this without a receipt, because the recall applies to the product, not to your purchase. If you bought it online or on a delivery, contact the retailer through your account or customer services and tell them the product is under an FSA recall.
Is it safe for people without this allergy?
Yes. An allergy alert means the label is wrong for people who must avoid hazelnut, milk and oats (gluten-free). If nobody in your home is allergic to or intolerant of hazelnut, milk and oats (gluten-free), the product is not otherwise unsafe, although you can still return it.
