Allergy alertFSA
Harrods Chocolate Cantuccini biscuits recalled over undeclared nuts
Harrods is recalling Harrods Chocolate Cantuccini biscuits because they contain pistachio (nuts), which are not mentioned on the label. This means the product is a possible health risk for anyone with an allergy to pistachio (nuts).
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Harrods Chocolate Cantuccini Biscuits 250g
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- L1592
- Best beforeOn the lid, base or back of the pack.
- August 2023
What to do now
The label on Harrods Chocolate Cantuccini biscuits does not tell people about the pistachio nut it contains. For everyone else the product is safe to eat; for people with an allergy to pistachio nut, it is not.
- If you are allergic to or intolerant of pistachio nut, do not eat it.
- Make sure children, carers and anyone you shop for know not to eat it.
- Take it back to the shop where you bought it and ask for a refund.
- Only the packs listed below are affected, so check your pack before throwing it away.
Why it matters. Tree nuts include almonds, hazelnuts, walnuts, cashews, pecans, pistachios, Brazil nuts and macadamias. People allergic to one type often avoid them all.
Symptoms and when to get help
Look out for
- an itchy, tingling mouth
- a raised itchy rash (hives)
- swelling of the lips, face or eyes
- stomach pain or being sick
Get help urgently
- swelling of the tongue or throat, difficulty breathing or swallowing, wheezing, feeling faint, or collapse — use an adrenaline auto-injector if you have one and call 999, saying it is anaphylaxis
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
The quickest route is to take the pack, or a photo of its label, back to the shop. Most retailers refund recalled products without proof of purchase.
If a shop refuses, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline in Northern Ireland (0300 123 6262) can tell you what to do next.
From the official notice
Published by the Food Standards Agency (FSA-AA-26-2023). Quoted as issued.
Summary
Harrods is recalling Harrods Chocolate Cantuccini biscuits because they contain pistachio (nuts), which are not mentioned on the label. This means the product is a possible health risk for anyone with an allergy to pistachio (nuts).
The risk
Pistachio (nuts)
This product contains pistachio making them a possible health risk for anyone with an allergy to pistachio (nuts).
Action taken
Harrods is recalling the above product from customers and has been advised to contact the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a point-of-sale notice to its customers. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product. Please see the attached notice.
Advice to consumers
If you have bought the above product and have an allergy to pistachio (nuts), do not eat it. Instead please contact Harrods Customer Services on +44 (0) 20 7730 1234 to request a full refund.
Open the FSA notice
Questions
Why has Harrods Chocolate Cantuccini biscuits been recalled?
The label on Harrods Chocolate Cantuccini biscuits does not tell people about the pistachio nut it contains. For everyone else the product is safe to eat; for people with an allergy to pistachio nut, it is not. Tree nuts include almonds, hazelnuts, walnuts, cashews, pecans, pistachios, Brazil nuts and macadamias. People allergic to one type often avoid them all.
How do I know if my product is affected?
Compare the batch code and best before on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
If you are allergic to or intolerant of pistachio nut, do not eat it. Make sure children, carers and anyone you shop for know not to eat it.
Can I get a refund?
The quickest route is to take the pack, or a photo of its label, back to the shop. Most retailers refund recalled products without proof of purchase. If a shop refuses, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline in Northern Ireland (0300 123 6262) can tell you what to do next.
Is it safe for people without this allergy?
Yes. An allergy alert means the label is wrong for people who must avoid pistachio nut. If nobody in your home is allergic to or intolerant of pistachio nut, the product is not otherwise unsafe, although you can still return it.
