Product safety reportOPSS
Neatcell Mole Remover Laser Pen sold on Amazon safety warning over a burns risk
Product Safety Report for Neatcell Mole Remover Laser Pen presenting a serious risk of burns and damage to sight.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Neatcell Mole Remover Laser Pen sold on Amazon
- Item or listing codeOn the box, the label, or the order page where you bought it.
- B09MB6MDN6
What to do now
Neatcell Mole Remover Laser Pen sold on Amazon could cause burns or scalds.
- Stop using it and let it cool fully before you handle it.
- Put it where children cannot get to it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2304-0017). Quoted as issued.
Summary
Product Safety Report for Neatcell Mole Remover Laser Pen presenting a serious risk of burns and damage to sight.
The risk
The product presents a serious risk of burns as the pen’s power ranged from 0.4W to 1.2W, meaning the laser’s output is similar to medical-grade lasers in Class 3B and Class 4. Due to this power output, it would mean the user could burn their skin on use or cause potential damage to sight when looking at the laser without eye protection.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The import has been rejected at the border and destroyed. The listing has been removed by the online marketplace (Amazon).
Advice to consumers
The import has been rejected at the border and destroyed.
The listing has been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2304-0017
Notified by: Local Authority Trading Standards
Product description
Mole removal laser with charger and plug.
Open the OPSS notice
Questions
Why has Neatcell Mole Remover Laser Pen sold on Amazon been reported?
Neatcell Mole Remover Laser Pen sold on Amazon could cause burns or scalds. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it and let it cool fully before you handle it. Put it where children cannot get to it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was Neatcell Mole Remover Laser Pen sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
