Product recallOPSS
Food Dehydrator SMX-01 recalled over a burns risk
Product Recall for Food Dehydrator SMX-01 presenting a risk of burns.
Product image from the OPSS safety notice 
What to do now
The hazard with Food Dehydrator SMX-01 is heat: surfaces, steam or contents could burn the user.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2211-0006). Quoted as issued.
Summary
Product Recall for Food Dehydrator SMX-01 presenting a risk of burns.
The risk
The product presents a risk of burns as the plug fitted to this sample did not comply with BS1363. The fuse had not been supplied with any granular filler. The filler is required to ensure the safe operation of the fuse under fault conditions. Should a fault occur, the plug can explode from the wall and if the user is near the product or is using the product, they may receive burns.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016
Action taken
The product has been recalled from end users.
Advice to consumers
Recall of the product from end user by Super Smart Services.
Additional information
PSD case number: 2211-0006
Notified by: Local Authority Trading Standards
Product description
Food Dehydrator with changeable temperature gauge, as well as an attached power plug
Open the OPSS notice
Questions
Why has Food Dehydrator SMX-01 been recalled?
The hazard with Food Dehydrator SMX-01 is heat: surfaces, steam or contents could burn the user. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
