Product recallOPSS
Niluoya Phone Charger 2M Cable with Wall Plug recalled over an electric shock risk
Product recall for Niluoya Phone Charger 2M Cable with Wall Plug sold via Amazon presenting a high risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Niluoya Phone Charger 2M Cable with Wall Plug
- ModelOn the rating label, base, back or box.
- HC68A
- Item or listing codeOn the box, the label, or the order page where you bought it.
- B08CMYBV8T
What to do now
Niluoya Phone Charger 2M Cable with Wall Plug could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2208-0038). Quoted as issued.
Summary
Product recall for Niluoya Phone Charger 2M Cable with Wall Plug sold via Amazon presenting a high risk of electric shock.
The risk
The product poses a high risk of electric shock as there is poor insulation and inadequate creepage and clearance. There was also no triple insulation wire used in the transformer. Electrical insulation between mains / accessible parts may degrade over time as creepage & clearances distances are insufficient (measured 0.6mm). The product also failed the electric strength test at 3000V and was not supplied with all the required documentations and markings.
The product does not comply with the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users. The listing has been removed from the online marketplace (Amazon).
Advice to consumers
OPSS is requiring the recall of the product from end users.
The listing has been removed from the online marketplace (Amazon).
Additional information
PSD case number:2208-0038
Notified by: Office for Product Safety and Standards
Product description
2 white charger plugs with 2 USB sockets each and 2 white and silver charging cables
Open the OPSS notice
Questions
Why has Niluoya Phone Charger 2M Cable with Wall Plug been recalled?
Niluoya Phone Charger 2M Cable with Wall Plug could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was Niluoya Phone Charger 2M Cable with Wall Plug sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
