Product safety reportOPSS
NINEACCY Telescopic Ladders safety warning over an injury risk
Product Safety Report for NINEACCY Telescopic Ladders presenting an injuries risk.
Check your product
Only products that match these details are covered. Have your pack in front of you.
6 identifiers listed for this notice.
NINEACCY Telescopic Ladders
- ModelOn the rating label, base, back or box.
- 2.6m
- 2.9m
- 3.2m
- 3.8m
- 4.1m
- 4.5m
What to do now
NINEACCY Telescopic Ladders could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2504-0036). Quoted as issued.
Summary
Product Safety Report for NINEACCY Telescopic Ladders presenting an injuries risk.
The risk
The product presents a serious risk of injuries as when tested, the product could not hold the claimed weight without bending or collapsing. If this were to occur when in use, it could cause the user serious injury from falling from the full extended height of the product.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the boder.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD notification number: 2504-0036
Notified by: Local Authority Trading Standards
Product description
Multiple models of telescopic ladders with NINEACCY branding. Please access the PDF below for a full list of affected models.
Open the OPSS notice
Questions
Why has NINEACCY Telescopic Ladders been reported?
NINEACCY Telescopic Ladders could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
