Product recallOPSS
Pantene Pro-V Gold Series Intensive Repair recalled over a safety concern
Product recall for Pantene Pro-V Gold Series Intensive Repair & Hydration Mask Strength Leave in Conditioner due to labelling issues.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Pantene Pro-V Gold Series Intensive Repair & Hydration Mask Strength Leave in Conditioner
- BarcodeThe long number printed under the barcode.
- Pantene Gold Series Hydration Mask 500 ML: 8006540497920 and Pantene Gold Series Repair Mask 500 ML: 8006540497890
What to do now
Pantene Pro-V Gold Series Intensive Repair & Hydration Mask Strength has been the subject of a safety notice. The official reason is set out below.
- Put it aside and read the corrective action below.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2203-0447). Quoted as issued.
Summary
Product recall for Pantene Pro-V Gold Series Intensive Repair & Hydration Mask Strength Leave in Conditioner due to labelling issues.
The risk
Products were launched as leave-on hair masks while the formulas are designed for rinse-off application. This discrepancy would not be expected to cause any adverse health consequences.
Action taken
All stock blocked and production halted. Product voluntarily withdrawn from stores. (For more information, see link below)
Advice to consumers
All stock blocked and production halted. Product voluntarily withdrawn from stores. All impacted product destroyed or made compliant. For more information, please see https://www.pg.co.uk/notices/ .
Additional information
PSD case number: 2203-0447
Notified by: Office for Product Safety and Standards
Product description
Hair conditioning mask.
Open the OPSS notice
Questions
Why has Pantene Pro-V Gold Series Intensive Repair & Hydration Mask Strength been recalled?
Pantene Pro-V Gold Series Intensive Repair & Hydration Mask Strength has been the subject of a safety notice. The official reason is set out below. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
How do I know if my product is affected?
Compare the barcode on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it aside and read the corrective action below. Use the contact details in the official notice to arrange a refund, repair or replacement.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
