Product recallOPSS
Portable Battery Pack for Greyp E-Bikes recalled over a fire risk
Product Recall for Portable Battery Packs for Greyp E-Bikes presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
4 identifiers listed for this notice.
Portable Battery Pack for Greyp E-Bikes
- ModelOn the rating label, base, back or box.
- 6G-01
- Families G6
- G5
- T5
What to do now
The risk with Portable Battery Pack for Greyp E-Bikes is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from GREYP.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2203-0218). Quoted as issued.
Summary
Product Recall for Portable Battery Packs for Greyp E-Bikes presenting a risk of fire.
The risk
The lithium-ion battery packs supplied with affected e-bike models has been identified as having a technical fault, causing the battery pack to enter into thermal runaway, causing a fire.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
For further information, access the Greyp website at the following link: https://help-squad.greyp.com/s/battery-replacement
Additional information
PSD case number: 2203-0218
Notified by: Office for Product Safety and Standards
Product description
Portable lithium-ion battery pack for Greyp e-bike model families G6, G5 and T5. Sales period of bike models supplied with this battery pack is February 2019 to January 2022. The battery is sold as an original component of electric mountain bicycles.
Open the OPSS notice
Questions
Why has Portable Battery Pack for Greyp E-Bikes been recalled?
The risk with Portable Battery Pack for Greyp E-Bikes is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
