Product recallOPSS
Quad Lock MAG Battery Pack recalled over a fire risk
Product Recall for Quad Lock MAG Battery Pack presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Quad Lock MAG Battery Pack
- ModelOn the rating label, base, back or box.
- MA-BPK-5000
- Sold betweenCompare with your receipt or order date.
- Before 7th November 2024
What to do now
The risk with Quad Lock MAG Battery Pack is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from Quad Lock.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2411-0056). Quoted as issued.
Summary
Product Recall for Quad Lock MAG Battery Pack presenting a risk of fire.
The risk
The product presents a risk of fire as it has been identified that the battery may overheat and enter into thermal runaway, causing a fire.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Affected consumers are advised to immediately stop using the MAG Battery Pack and access the Quadlock website to participate in the recall. Once the form has been filled in, consumers will be given the option to receive a full refund or store credit.
For further information, please access the Quad Lock recall alert at the following link: http://www.quadlockcase.net/recall
Once you have lodged your claim, consumers are advised to dispose the battery pack. Owners should not dispose of lithium-ion batteries in normal household waste. For further information on household waste, including on local sites accepting lithium-ion batteries for safe disposal, access the following Gov.uk webpage: https://www.gov.uk/dispose-household-waste
Additional information
PSD number: 2411-0056
Notified by: Office for Product Safety and Standards
Product description
A black square magnetic lithium-ion battery powered wireless portable power bank. Product is designed to charge a mobile phone device by attaching to the back magnetically.
Open the OPSS notice
Questions
Why has Quad Lock MAG Battery Pack been recalled?
The risk with Quad Lock MAG Battery Pack is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
