Product recallOPSS
Canyon E-Bike Batteries recalled over a fire risk
Product Recall for Canyon E-Bike Batteries presenting a high risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
8 identifiers listed for this notice.
Canyon E-Bike Batteries
- ModelOn the rating label, base, back or box.
- BT001
- 720 Wh (Gen 1)
- BT002
- 900 Wh (Gen 1)
- BT003
- 720 Wh (Gen 2)
- BT004
- 900 Wh (Gen 2)
What to do now
Canyon E-Bike Batteries could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2411-0074). Quoted as issued.
Summary
Product Recall for Canyon E-Bike Batteries presenting a high risk of fire.
The risk
The product presents a high risk of fire as it has been identified that the battery may have damaged housing. The cracks or gaps in the battery housing may allow water ingress, leading to it short circuiting and causing a fire.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Canyon is stopping all sales of the affected products and:
Sending a notification directly to consumers via contact details to stop-use of the product immediately and inspect the battery housing for potential damage.
Provide for disposal of the battery through Canyon’s service network or else direct the consumer to dispose in compliance with local legal requirements. Owners should not dispose of lithium-ion batteries in normal household waste. For further information on household waste, including on local sites accepting lithium-ion batteries for safe disposal, access the following Gov.uk webpage: https://www.gov.uk/dispose-household-waste
Where relevant, a replacement battery will be provided.
Further information can be accessed on the Canyon website at the following link: https://www.canyon.com/en-gb/customer-service/repair-spares-warranty/spectral-on-and-torque-on.html
Additional information
PSD number: 2411-0074
Notified by: Local Authority Trading Standards
Product description
Black e-bike batteries fitted to some Canyon E-performance bikes (M091, M124, M129).
Open the OPSS notice
Questions
Why has Canyon E-Bike Batteries been recalled?
Canyon E-Bike Batteries could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
