Product recallOPSS
Quechua SH500L Mountain Snowshoe recalled over an injury risk
Product Recall for Quechua SH500L Mountain Snowshoe presenting an injuries risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Quechua SH500L Mountain Snowshoe
- BarcodeThe long number printed under the barcode.
- 3608439231469
- ModelOn the rating label, base, back or box.
- SH500L
What to do now
Quechua SH500L Mountain Snowshoe could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2503-0072). Quoted as issued.
Summary
Product Recall for Quechua SH500L Mountain Snowshoe presenting an injuries risk.
The risk
The product presents a high risk of injuries as there is a screw defect in the rotation axis. This may cause the snowshoes to become unstable, potentially hindering movement on snowy terrain.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Users are advised to register their details at: https://recall.fandi.fr/en to receive a prepaid envelope for returning the product, which will be modified and returned, or replaced. For further information, please contact Decathlon on customer.enquiries@decathlon.com or 074 8306 8384.
Additional information
PSD notification number: 2503-0072
Notified by: Local Authority Trading Standards
Product description
Black snowshoes sold by Decathlon.
Open the OPSS notice
Questions
Why has Quechua SH500L Mountain Snowshoe been recalled?
Quechua SH500L Mountain Snowshoe could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was Quechua SH500L Mountain Snowshoe sold?
The notice names Decathlon. Products bought elsewhere are covered too if they match the details listed.
