Product safety reportOPSS
Supatool 4 Aluminium Step Ladder safety warning over an injury risk
Product Safety Report for a Supatool 4 Step Aluminium Step Ladder presenting a high risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Supatool 4 Aluminium Step Ladder
- BarcodeThe long number printed under the barcode.
- 5017193869937
- Item or listing codeOn the box, the label, or the order page where you bought it.
- STAS4A
What to do now
Supatool 4 Aluminium Step Ladder has been reported because it could hurt the person using it.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2411-0138). Quoted as issued.
Summary
Product Safety Report for a Supatool 4 Step Aluminium Step Ladder presenting a high risk of injuries.
The risk
The product presents a high risk of injuries as the standing platform is insufficiently rigid and buckled under a test load of 2600N. If this were to occur when in use, it could cause injury as the user would fall from a height. Improvements are also required to the product labelling and marking.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been destroyed at the border.
Advice to consumers
The product has been destroyed at the border.
Additional information
PSD notification number: 2411-0138
Notified by: Local Authority Trading Standards
Product description
A four-step aluminium folding ladder.
Open the OPSS notice
Questions
Why has Supatool 4 Aluminium Step Ladder been reported?
Supatool 4 Aluminium Step Ladder has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
