Product recallOPSS
Restore Sinus Spray recalled over microbial contamination
Product Recall for Restore Sinus Spray presenting a risk of microbiological contamination.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
A white 30ml bottle of sinus spray designed to help clean and hydrate nasal passages. Packaged in a rectangular white cardboard box.
- Sold betweenCompare with your receipt or order date.
- June 2017 to September 2019
What to do now
Microbial contamination is the problem with Restore Sinus Spray.
- Do not use any more of it.
- Keep it away from cuts, eyes and anyone who is unwell.
- Follow the corrective action in the notice: a refund, repair or replacement from Restore.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Contaminated cosmetics and household products can cause skin, eye and other infections, especially in people with weakened immune systems or broken skin.
If someone has been hurt
Look out for
- redness, swelling or soreness where it was used
- eye irritation
Get help urgently
- signs of infection with a high temperature — speak to your GP or NHS 111
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2404-0136). Quoted as issued.
Summary
Product Recall for Restore Sinus Spray presenting a risk of microbiological contamination.
The risk
The product has been identified as presenting a microbiological risk as testing found the product to contain microbial contamination identified as Microbacterium sp, Fictibacillus sp, Bacillus sp, (primarily B. malikii), and Paenibacillus sp. In the population most at risk, patients or individuals who recently underwent nasal or sinus surgery, the use of the affected product could potentially result in severe or life-threatening adverse events such as bacteremia or fungemia, invasive bacterial or fungal rhinosinusitis, or disseminated fungal infection.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Consumers in possession of the product are advised to promptly inspect any Sinus products you have and stop using it.
If you would like to be contacted further regarding product you still have, please take a picture of the batch number on the bottom of the bottle and then dispose of the product accordingly. Please send your image and order information (if available) to sinusrecall@detoxpeople.eu .
Additional information
PSD number: 2404-0136
Notified by: Local Authority Trading Standards
Product description
A white 30ml bottle of sinus spray designed to help clean and hydrate nasal passages. Packaged in a rectangular white cardboard box.
Open the OPSS notice
Questions
Why has Restore Sinus Spray been recalled?
Microbial contamination is the problem with Restore Sinus Spray. Contaminated cosmetics and household products can cause skin, eye and other infections, especially in people with weakened immune systems or broken skin.
How do I know if my product is affected?
Compare the sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Do not use any more of it. Keep it away from cuts, eyes and anyone who is unwell.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
