Product safety reportOPSS
Rikade Telescopic Ladders sold on Amazon safety warning over an injury risk
Product Safety Report for Rikade Telescopic Ladders presenting a serious risk of injuries.
Product image from the OPSS safety notice 
What to do now
Rikade Telescopic Ladders sold on Amazon could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2404-0006). Quoted as issued.
Summary
Product Safety Report for Rikade Telescopic Ladders presenting a serious risk of injuries.
The risk
The products present a serious risk of injuries as the safety features designed to protect the user’s hands when collapsing the ladders may fail during use. The ladders tested could not support a sufficient load before failing and collapsing, which could cause the user to fall from a height. Additionally, the ladders over 3M did not include a stabiliser, such as a bar at the base, to widen it meaning it is unstable during use and could cause the user to fall.
The products also required improvements to marking, labelling and documentation.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border. The listings have been removed by the online marketplace (Amazon).
Advice to consumers
The import has been rejected at the border.
The listings have been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2404-0006
Notified by: Local Authority Trading Standards
Product description
A variety of Rikade-branded unpainted and black telescopic ladders supplied in brown cardboard packaging.
Open the OPSS notice
Questions
Why has Rikade Telescopic Ladders sold on Amazon been reported?
Rikade Telescopic Ladders sold on Amazon could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was Rikade Telescopic Ladders sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
