Product safety reportOPSS
MLHY 3.2m Telescopic Ladder sold on Amazon safety warning over an injury risk
Product Safety Report for MLHY 3.2m Telescopic Ladder presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
MLHY 3.2m Telescopic Ladder sold on Amazon
- BarcodeThe long number printed under the barcode.
- X001ZGNBHZ
- Item or listing codeOn the box, the label, or the order page where you bought it.
- Ladder-3.2m
What to do now
The risk with MLHY 3.2m Telescopic Ladder sold on Amazon is physical injury.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2405-0121). Quoted as issued.
Summary
Product Safety Report for MLHY 3.2m Telescopic Ladder presenting a serious risk of injuries.
The risk
The ladders are over 3m and do not include a stabiliser, such as a bar at the base, to widen it meaning they are unstable during use and could cause the user to fall.
The products also required improvements to marking, labelling and documentation.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD case number: 2405-0121
Notified by: Local Authority Trading Standards
Product description
3.2m black and orange telescopic ladder supplied in brown cardboard packaging.
Open the OPSS notice
Questions
Why has MLHY 3.2m Telescopic Ladder sold on Amazon been reported?
The risk with MLHY 3.2m Telescopic Ladder sold on Amazon is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was MLHY 3.2m Telescopic Ladder sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
