Product safety reportOPSS
Telescopic Ladder 4.4m sold on Amazon safety warning over an injury risk
Product Safety Report for Telescopic Ladder 4.4m sold via Amazon presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Telescopic Ladder 4.4m sold on Amazon
- Item or listing codeOn the box, the label, or the order page where you bought it.
- Ladder-4.4m
What to do now
Telescopic Ladder 4.4m sold on Amazon could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2406-0002). Quoted as issued.
Summary
Product Safety Report for Telescopic Ladder 4.4m sold via Amazon presenting a serious risk of injuries.
The risk
This product presents a serious risk of injuries as the ladder is over 3m and does not come with a bar-type stabiliser or other device to make the base wider. This would mean that something else would have to be used to secure the ladder, making it more likely a consumer could fall from the full height of the ladder if not properly secured. If the ladder were to collapse while in use, the user could fall and receive serious injuries.
The product does not meet the requirements of the General Product Safety Regulations 2005
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2406-0002
Notified by: Local Authority Trading Standards
Product description
Orange and black extendable telescopic ladder
Open the OPSS notice
Questions
Why has Telescopic Ladder 4.4m sold on Amazon been reported?
Telescopic Ladder 4.4m sold on Amazon could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was Telescopic Ladder 4.4m sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
