Product safety reportOPSS
MLHY 5.4m Telescopic Ladder sold on Amazon safety warning over an injury risk
Product Safety Report for MLHY 5.4m Telescopic Ladder presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
MLHY 5.4m Telescopic Ladder sold on Amazon
- BarcodeThe long number printed under the barcode.
- X001ZGQ7N5
- Item or listing codeOn the box, the label, or the order page where you bought it.
- Ladder-5.4m
What to do now
MLHY 5.4m Telescopic Ladder sold on Amazon has been reported because it could hurt the person using it.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2405-0123). Quoted as issued.
Summary
Product Safety Report for MLHY 5.4m Telescopic Ladder presenting a serious risk of injuries.
The risk
The ladder is over 3m and did not include a stabiliser, such as a bar at the base, to widen it meaning it is unstable during use and could cause the user to fall.
The products also required improvements to marking, labelling and documentation.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2405-0123
Notified by: Local Authority Trading Standards
Product description
5.4m black and orange telescopic ladder supplied in brown cardboard packaging.
Open the OPSS notice
Questions
Why has MLHY 5.4m Telescopic Ladder sold on Amazon been reported?
MLHY 5.4m Telescopic Ladder sold on Amazon has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was MLHY 5.4m Telescopic Ladder sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
