Product safety reportOPSS
Sandal Whitening Beauty Cream safety warning over a banned ingredient
Product Safety Report for Sandal Whitening Beauty Cream presenting a serious chemical risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Sandal Whitening Beauty Cream
- BarcodeThe long number printed under the barcode.
- 0151973298090
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 147S
What to do now
Sandal Whitening Beauty Cream contains an ingredient that is banned in cosmetics in the UK.
- Stop applying it straight away.
- Wash the skin where it was applied with mild soap and water.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2508-0103). Quoted as issued.
Summary
Product Safety Report for Sandal Whitening Beauty Cream presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as when tested, the cream was found to contain 14860mg/kg (1.49%) mercury. Mercury is prohibited for use in cosmetic products.
For more information on how exposure to mercury can affect your health, please visit https://www.gov.uk/government/publications/mercury-properties-incident-management-and-toxicology/mercury-general-information .
The product does not meet the requirements of Regulation (EC) 1223/2009.
Action taken
The product has been seized and is awaiting destruction.
Advice to consumers
The product has been seized from the retailer (Choice Halal Centre, Crawley) and is awaiting destruction.
Owners of the affected product should stop using it immediately and seek redress from the place of purchase.
Additional information
PSD notification number: 2508-0103
Notified by: Local Authority Trading Standards
Product description
Orange face cream sold in a plastic tub and green cardboard box.
Open the OPSS notice
Questions
Why has Sandal Whitening Beauty Cream been reported?
Sandal Whitening Beauty Cream contains an ingredient that is banned in cosmetics in the UK. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop applying it straight away. Wash the skin where it was applied with mild soap and water.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
