Product safety reportOPSS
Shivanya Beauty Cream safety warning over a banned ingredient
Product Safety Report for Shivanya Beauty Cream presenting a serious chemical risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Shivanya Beauty Cream
- BarcodeThe long number printed under the barcode.
- 6000980911049
What to do now
The issue with Shivanya Beauty Cream is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics.
- Stop applying it straight away.
- Wash the skin where it was applied with mild soap and water.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2508-0103). Quoted as issued.
Summary
Product Safety Report for Shivanya Beauty Cream presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as when tested, the cream was found to contain 0.425mg/kg mercury. Mercury is prohibited for use in cosmetic products.
For more information on how exposure to mercury can affect your health, please visit https://www.gov.uk/government/publications/mercury-properties-incident-management-and-toxicology/mercury-general-information .
The product does not meet the requirements of Regulation (EC) 1223/2009.
Action taken
The product has been seized and is awaiting destruction.
Advice to consumers
The product has been seized from the retailer (Choice Halal Centre, Crawley) and is awaiting destruction.
Owners of the affected product should stop using it immediately and seek redress from the place of purchase.
Additional information
PSD notification number: 2508-0103
Notified by: Local Authority Trading Standards
Product description
Yellow cream in a plastic pot, packaged in a blue and white box.
Open the OPSS notice
Questions
Why has Shivanya Beauty Cream been reported?
The issue with Shivanya Beauty Cream is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
Compare the barcode on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop applying it straight away. Wash the skin where it was applied with mild soap and water.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
