Product safety reportOPSS
Sigenergy SigenStor Energy Controller with quick connect AC plug safety warning over a burns risk
Product Safety Report for Sigenergy SigenStor Energy Controller with quick connect AC plug presenting a risk of burns.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Sigenergy SigenStor Energy Controller with quick connect AC plug
- ModelOn the rating label, base, back or box.
- 8.0kW, 10.0kW and 12.0kW connectors for single phase supply
What to do now
Sigenergy SigenStor Energy Controller with quick connect AC plug could cause burns or scalds.
- Stop using it and let it cool fully before you handle it.
- Put it where children cannot get to it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2604-0013). Quoted as issued.
Summary
Product Safety Report for Sigenergy SigenStor Energy Controller with quick connect AC plug presenting a risk of burns.
The risk
In rare cases, the quick connect AC plug may present a risk of overheating and burns in cases where it has been installed not in accordance with the manufacturer’s instructions.
Action taken
The manufacturer has initiated a modification programme to warn customers of the risk and arrange for on-site inspection and repair of affected products.
Advice to consumers
The manufacturer has initiated a modification programme to warn customers of the risk and arrange for on-site inspection and repair of affected products.
Owners of affected products who require further information should contact: sigenservice.uk@sigenergy.com
You do not need to contact Sigenergy if:
Your EC controller was installed and commissioned after February 2026 (as your product is unaffected)
Your product has already been replaced
Additional information
PSD notification number: 2604-0013
Notified by: Office for Product Safety and Standards
Product description
AC plug for an energy control unit.
Open the OPSS notice
Questions
Why has Sigenergy SigenStor Energy Controller with quick connect AC plug been reported?
Sigenergy SigenStor Energy Controller with quick connect AC plug could cause burns or scalds. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it and let it cool fully before you handle it. Put it where children cannot get to it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
