Product recallOPSS
Zwilling Enfinigy 1.5L Kettle & Enfinigy Pro 1.5L Kettle recalled over a burns risk
Product Recall for Zwilling Enfinigy 1.5L Kettle & Enfinigy Pro 1.5L Kettle presenting a risk of burns.
Check your product
Only products that match these details are covered. Have your pack in front of you.
9 identifiers listed for this notice.
Zwilling Enfinigy 1.5L Kettle & Enfinigy Pro 1.5L Kettle
- BarcodeThe long number printed under the barcode.
- 4009839537189
- 4009839427169
- 4009839537172
- 4009839538957
- 4009839538964
- 4009839546211
- 4009839546228
- ModelOn the rating label, base, back or box.
- Enfinigy 1.5L Kettle
- Enfinigy Pro 1.5L
What to do now
The hazard with Zwilling Enfinigy 1.5L Kettle & Enfinigy Pro 1.5L Kettle is heat: surfaces, steam or contents could burn the user.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- Contact Zwilling or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2604-0078). Quoted as issued.
Summary
Product Recall for Zwilling Enfinigy 1.5L Kettle & Enfinigy Pro 1.5L Kettle presenting a risk of burns.
The risk
The products present a risk of burns as the handles may loosen or break off entirely during use. This may cause hot water to spill from the kettle, creating a risk of scalding injuries to the user or bystanders in the immediate area, including small children.
The products do not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The products have been recalled from end users by Zwilling. Owners are advised to stop using the product immediately.
Advice to consumers
The products have been recalled from end users by Zwilling. Owners are advised to stop using the product immediately.
For more information and to register for a refund or replacement, please access: https://zwillingkettlerecall.expertinquiry.com/home, or contact Zwilling via kettle-recall@zwilling.com and 0800 208 1310.
Additional information
PSD case number: 2604-0078
Lead Authority: Local Authority Trading Standards
Product description
Range of kettles intended for domestic use. Users who are unsure whether their kettle is affected can check the capacity by looking at the label inside the appliance. The kettle is only affected if it says “MAX 1.5 L” or has a maximum capacity of “10” cups. Affected products were sold by retailers including Currys, Fenwicks, House of Fraser, Selfridges and Robert Dyas.
Open the OPSS notice
Questions
Why has Zwilling Enfinigy 1.5L Kettle & Enfinigy Pro 1.5L Kettle been recalled?
The hazard with Zwilling Enfinigy 1.5L Kettle & Enfinigy Pro 1.5L Kettle is heat: surfaces, steam or contents could burn the user. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was Zwilling Enfinigy 1.5L Kettle & Enfinigy Pro 1.5L Kettle sold?
The notice names Currys. Products bought elsewhere are covered too if they match the details listed.
