Product recallOPSS
SoundCore A3102 Speaker (Black) recalled over a fire risk
Product Recall for SoundCore A3102 Speaker (Black) presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
SoundCore A3102 Speaker (Black)
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 22D51
- ModelOn the rating label, base, back or box.
- A3102
What to do now
The risk with SoundCore A3102 Speaker (Black) is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from SoundCore / Anker.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2406-0051). Quoted as issued.
Summary
Product Recall for SoundCore A3102 Speaker (Black) presenting a risk of fire.
The risk
The product presents a risk of fire as the lithium-ion battery may overheat, causing the product to ignite.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
Owners should stop using the product immediately.
The product has been recalled from end users by the manufacturer. For further information, including on how to identify whether your speaker is affected, access the SoundCore website at: https://uk.soundcore.com/pages/a3102-recall
Owners should not dispose of lithium-ion batteries in normal household waste. For further information on household waste, including on local sites accepting lithium-ion batteries for safe disposal, access the following Gov.uk webpage: https://www.gov.uk/dispose-household-waste
Additional information
PSD number: 2406-0051
Notified by: Local Authority Trading Standards
Product description
A cuboid shaped black speaker with control buttons to the top packaged in a white cardboard box with black writing. Affected products were manufactured between March 2023 and April 2023.
Open the OPSS notice
Questions
Why has SoundCore A3102 Speaker (Black) been recalled?
The risk with SoundCore A3102 Speaker (Black) is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was SoundCore A3102 Speaker (Black) sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
