Product safety reportOPSS
FX Factory Universal USB Mains Charger for All Devices sold on Fruugo safety warning over an electric shock risk
Product Safety Report for FX Factory Universal USB Mains Charger for All Devices sold via Fruugo presenting a serious risk of electric shock.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
FX Factory Universal USB Mains Charger for All Devices sold on Fruugo
- BarcodeThe long number printed under the barcode.
- 5055543217922
- ModelOn the rating label, base, back or box.
- FXMUSB1A GOLF
What to do now
An electrical fault in the design or build of FX Factory Universal USB Mains Charger for All Devices sold on Fruugo means it could shock the person using it.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2208-0389). Quoted as issued.
Summary
Product Safety Report for FX Factory Universal USB Mains Charger for All Devices sold via Fruugo presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock as it has poor mechanical strength and unsatisfactory creepage and clearance distances. When the drop and impact tests were performed, the casing broke open giving users access to live parts. If a user were to touch one of the live parts, they could receive an electric shock. The product also did not feature the minimum creepage and clearance distances required. The instructions provided did not include sufficient information to ensure the correct and safe installation of the device and some of the required documentation and markings were missing.
The product does not comply with the Electrical Equipment (Safety) Regulations 2016
Action taken
Removal of the listing by the online marketplace (Fruugo).
Advice to consumers
Removal of the listing by the online marketplace (Fruugo). We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD case number: 2208-0389
Notified by: Office for Product Safety and Standards
Product description
A black replacement USB mains charger with 3-pin plug.
Open the OPSS notice
Questions
Why has FX Factory Universal USB Mains Charger for All Devices sold on Fruugo been reported?
An electrical fault in the design or build of FX Factory Universal USB Mains Charger for All Devices sold on Fruugo means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was FX Factory Universal USB Mains Charger for All Devices sold on Fruugo sold?
The notice names Fruugo. Products bought elsewhere are covered too if they match the details listed.
