Product safety reportOPSS
Urlife eBike safety warning over a fire risk
Product Safety Report for Urlife eBike presenting a serious risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
5 identifiers listed for this notice.
Urlife eBike
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 20251201001
- LP0017
- ModelOn the rating label, base, back or box.
- E20
- JY-546200
- Item or listing codeOn the box, the label, or the order page where you bought it.
- TQA1204BKA15EU0054
What to do now
Urlife eBike could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2604-0100). Quoted as issued.
Summary
Product Safety Report for Urlife eBike presenting a serious risk of fire.
The risk
The electric motorbike and its components have not been assessed using relevant UK conformity assessment procedures. There is no valid technical documentation for the product and no evidence of production control. There is a lack of labelling, marking and instructions. In the absence of evidence to demonstrate the conformity of the bike, battery, and charger, it may be possible for the charger and/or battery to overheat, causing a fire. Additionally, the product is supplied with a power supply cord that is not permitted for sale on the UK market.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD notification number: 2604-0100
Notified by: Local Authority Trading Standards
Product description
An e-bike with wall plug charger.
Open the OPSS notice
Questions
Why has Urlife eBike been reported?
Urlife eBike could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the batch code, model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
