Product recallOPSS
Wild Planet Mood Boost Tea Lights recalled over a fire risk
Product Recall for Wild Planet Mood Boost Tea Lights presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
Wild Planet Mood Boost Tea Lights
- Sold betweenCompare with your receipt or order date.
- The product was dispatched between 24th January and 3rd February 2023.
What to do now
Wild Planet Mood Boost Tea Lights has been flagged because it could start a fire in the home.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Contact Wild Planet or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2302-0122). Quoted as issued.
Summary
Product Recall for Wild Planet Mood Boost Tea Lights presenting a risk of fire.
The risk
The product has been recalled due to the business identifying a manufacturing defect. It was found that the edges of the tea light cup may melt which could potentially cause safety issues. The candles have a stronger flame than normal due to a higher amount of the essential oil ingredients added to this particular batch of tealights. This flame can cause the sides of the tealight holders to melt which could result in a fire.
The product does not meet the requirements of The General Product Safety Regulations 2005.
Action taken
Recall of the product from end users.
Advice to consumers
Recall of the product from end users.
Customers are asked to contact the manufacturer directly to send the faulty products back and to receive a replacement. Letters are being sent to all customers of the product either directly by the manufacturer or via the distributor.
Additional information
PSD case number: 2302-0122
Notified by: Local Authority Trading Standards.
Product description
3 cream candle ‘tea lights’ packaged in a black box accompanied by other aroma products
Open the OPSS notice
Questions
Why has Wild Planet Mood Boost Tea Lights been recalled?
Wild Planet Mood Boost Tea Lights has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
