Product recallOPSS
Yamaha PA-10 AC Power Adapter recalled over an electric shock risk
Product Recall for Yamaha PA-10 AC Power Adapter presenting a risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Yamaha PA-10 AC Power Adapter
- ModelOn the rating label, base, back or box.
- PA-10
- Date codeOn the product, its label or its packaging.
- June 2021-June 2023
What to do now
An electrical fault in the design or build of Yamaha PA-10 AC Power Adapter means it could shock the person using it.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Contact Yamaha or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2401-0156). Quoted as issued.
Summary
Product Recall for Yamaha PA-10 AC Power Adapter presenting a risk of electric shock.
The risk
The product presents a risk of electric shock as the cases of the AC adapter PA-10 may crack. The upper and lower cases were not properly welded due to the supplier’s ageing molds (uneven thickness caused by steel fatigue and friction) resulting in cracks. If the case were to crack while the product is in use, live parts are accessible and can lead to the user receiving an electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Yamaha have recalled the product from end users.
Advice to consumers
Yamaha have recalled the product from end users. Please access the Yamaha recall page for further information: https://europe.yamaha.com/en/news_events/2024/ac-adapter-pa10-replacement.html
Additional information
PSD case number: 2401-0156
Notified by: Local Authority Trading Standards
Product description
Black AC power adapter
Open the OPSS notice
Questions
Why has Yamaha PA-10 AC Power Adapter been recalled?
An electrical fault in the design or build of Yamaha PA-10 AC Power Adapter means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model and date code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
