Product safety reportOPSS
10pcs E-house UK Home Wall Charger Cable Power Supply Replacement safety warning over an electric shock risk
Product Safety Report for 10pcs E-house UK Home Wall Charger Cable Power Supply Replacement Charger sold via AliExpress presenting a high risk of electric shock.
Product image from the OPSS safety notice 
What to do now
10pcs E-house UK Home Wall Charger Cable Power Supply Replacement could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2207-0121). Quoted as issued.
Summary
Product Safety Report for 10pcs E-house UK Home Wall Charger Cable Power Supply Replacement Charger sold via AliExpress presenting a high risk of electric shock.
The risk
The product presents a high risk of electric shock as it fails to meet the creepage and clearance distance. The product also failed the electrical strength test and is missing required importer/manufacturer information and relevant product markings.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The listing has been removed by the online marketplace (AliExpress).
Advice to consumers
The listing has been removed by the online marketplace (AliExpress).
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD case number: 2207-0121
Notified by: Office for Product Safety and Standards
Product description
Black 3-pin plug replacement charger
Open the OPSS notice
Questions
Why has 10pcs E-house UK Home Wall Charger Cable Power Supply Replacement been reported?
10pcs E-house UK Home Wall Charger Cable Power Supply Replacement could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was 10pcs E-house UK Home Wall Charger Cable Power Supply Replacement sold?
The notice names AliExpress. Products bought elsewhere are covered too if they match the details listed.
